Add a Contracts system to manage client agreements with:

• Contract types: Full Managed, Partial Managed, Break/Fix

• SLAs: Response & resolution times by priority

• Billing: Standard & after-hours rates

• Status tracking: Active, Expired, Pending, Terminated

• Contract templates: Quick onboarding for new clients

• Client snapshots: Preserve historical info

• Renewal & audit: Start/end dates, update frequency, timestamps

Tables (key fields)

contracts: contract_name, contract_status, contract_type, SLA fields, client info snapshot, contact/agent info, rates, net terms, support hours, start/end dates, renewal frequency, timestamps

contract_templates: template_name, type, SLA defaults, rates, net terms, support hours, renewal frequency, details, timestamps, company_id

User Stories

• Admins can create/edit templates

• Agents can view contract SLAs & details

• Billing info and client snapshot are preserved

• Contracts can be generated from templates

Acceptance Criteria

• Templates can be created/edited/deleted

• Contracts can be generated from templates

• SLAs, rates, and metadata are stored

• Client info snapshot is preserved

• Status and timestamps are tracked